Service-

Service Promise

Quality Assurance

In order to ensure the quality of goods to consumers, avoid and reduce quality disputes， Plaza promised to sell goods quality in line with national or industry standards. If the quality of goods that sold out, does not conform to the quality standard, or the goods that detected by the national testing institutions are unqualified, we accept managment in accordance with the “ Product Quality Law”.
guarantee to return goods in Ten days by no reason

Once costumers buy or want to have sth since billing or downpayment is made, we guarantee to return goods in Ten days by no reason. See Newera Plaza detailed rules on returning goods in Ten days by no reason
Service Assurance

We provide a full range of shopping services, to satisfy costumers in the shopping process.
Zero-delay service support on delivery installation

Operators shall deliver or install the goods in accordance with appointed time on tne contract. If the Operators fail,shall be liable for breach of contract, that’s 3per thousand of the bill for 1-day overdue to costumers as overdue breach. For some of goods delaying, 3per thousand of goods undelivered to costumers as overdue breach.
Environmental Assurance

We assure all products (products) are in line with national or industrial environmental protection requirements. We refuse false environmental information. We refuse to sell harmful goods to the health of consumers.
Price Assurance

We assure goods’ price in the same city and in same price. And no higher than similar markets in Hangzhou and same brand model commodity, in 7days after selling(Except Sales promotion). In case of violation, pay 10 times of difference. See Newera Plaza detailed rules on Price Assurance.
Pre-compensation Assurance

We assure to performance of pre-compensation liability, after verification, once goods quality or service problems arise. See Newera Plaza detailed rules on Pre-compensation Assurance.

Five -star After-Sales Service